Using knowledge base to complete questionnaires#

Overview#

The knowledge base can be used by AI to automatically fill out questionnaires using documents and FAQ collections. To be eligible for AI-powered autofill, knowledge base items must be publicly available.

Making Knowledge Base Content Available#

For documents and FAQ collections to be used during questionnaire autofill:

• Their status must be set to Enabled
• Only Enabled items are considered public and accessible to AI

Starting AI Autofill#

To complete a questionnaire using the knowledge base:

1. Open the questionnaire.
2. Switch to Answering mode.
3. Click Autofill.

Selecting Knowledge Base Sources#

After clicking Autofill, a dialog opens displaying all public knowledge base documents that the AI will use.

• Review the list of available documents
• Exclude any document by unchecking the box next to it
• Only selected documents will be used for answering

Running the Autofill Process#

1. Click Run autofill.
2. Wait for the AI to complete the process.

Once finished, the questionnaire will be populated with AI-generated answers based on the selected knowledge base content.

Key Points#

• Only Enabled documents and FAQ collections are used
• Knowledge sources can be reviewed and filtered before autofill
• Autofill improves speed and consistency of questionnaire completion

Related articles#

What is the knowledge base?

What are Frequently Asked Questions (FAQ) collections?

How to use AI Autofill for questionnaires